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Customer interaction management
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31	Chapter Seven SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 7.0 Introduction This chapter presents the interpretation and summary of the study in several Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Human–computer interaction Customer experience management Consumer behaviour SERVQUAL Customer satisfaction Customer relationship management Service quality Usability Service Business Marketing Electronic commerce
32	Web Application Testing SV-Real Browser Share your customers’ real experience 24x7. For organisations concerned with what the customer does, feels and experiences SV-Real Browser delivers true user focused monitoring Add to Reading List Source URL: www.scivisum.co.uk Language: English - Date: 2014-12-04 12:31:13 Software testing Network management Technology Website monitoring Customer relationship management Human–computer interaction User experience Usability
33	INNOVATIVE E-COMMERCE & DIGITAL MARKETINGMobile frustration Add to Reading List Source URL: www.episerver.fi Language: English - Date: 2013-11-22 04:11:28 Business Electronic commerce Web development Personalization Unstructured data Usability Customer relationship management Product information management Marketing Human–computer interaction Information technology management
34	XP Universe 2004 Paper An Agile Customer-Centered Method: Rapid Contextual Design An Agile Customer-Centered Method: Rapid Contextual Design Add to Reading List Source URL: 69.89.31.90 Language: English - Date: 2009-04-22 16:15:48 Human–computer interaction Software project management Agile software development Formal methods Industrial design Contextual design Contextual inquiry User story Software development process Software development Software Technology
35	PDF Document Add to Reading List Source URL: richrelevance.com Language: English - Date: 2015-02-17 13:21:03 Information retrieval Personalization World Wide Web Customer experience Touchpoint Recommender system Marketing Customer experience management Human–computer interaction
36	SAAS of SAAC voor customer interaction management oplossingen? Inleiding Enkele jaren geleden werden we overspoeld met het begrip ASP, alternatieve service provider. Het waren met name innovatieve start-ups, welke innova Add to Reading List Source URL: www.intelgration.nl Language: Dutch - Date: 2013-06-28 10:24:10
37	Intuitive Enterprise Applications Improve Business Performance Add to Reading List Source URL: production-scheduling.com Language: English - Date: 2012-01-16 13:37:07 Technical communication Business Customer relationship management Computing Web 2.0 Search-based application Web usability Marketing Usability Human–computer interaction
38	SITEL is a leading global provider of outsourced customer support services that empower companies to grow by optimizing contact center performance and unlocking customer potential. This major outsourcing company recentl Add to Reading List Source URL: www.altitude.com Language: English - Date: 2014-05-29 09:43:47 Sitel Dialer Interactive voice response Business ECRM Customer interaction management Marketing Customer experience management Altitude Software
39	Largest GM dealer in the Middle East AlJomaih Automotive company (AAC), the largest GM dealer in the Middle East, has reported increased productivity and improved customer service as a result of deploying a best-in-clas Add to Reading List Source URL: www.altitude.com Language: English - Date: 2014-05-29 10:04:38 Electronic commerce Customer relationship management Altitude Software Customer service Contact centre Dialer Customer interaction management Marketing Customer experience management Business
40	Microsoft Word - Press Release-QuickStudy2009.doc Add to Reading List Source URL: www.cornerstonesolutions.com Language: English - Date: 2013-03-01 18:48:10 Human–computer interaction Technical communication ACT! Customer relationship management Sage Group Google User guide Free software Business Marketing Computing

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